ClientMate

client-mate.ca

Terms of Service

Version: 1.0 • Effective: December 17, 2025

These Terms of Service (“Terms”) govern your access to and use of ClientMate and ClockWise (collectively, the “Services”), operated by ClientMate (“we”, “us”, or “our”).

By creating an account, accessing, or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

1. Overview of the Services

ClientMate is a software-as-a-service (SaaS) platform designed to help organizations manage scheduling, attendance, client sign-in/out, notifications (including email and SMS), and related operational workflows. ClockWise is a component of ClientMate focused on real-time attendance and client flow management.

The Services are intended for business and organizational use, not for personal or consumer purposes.

2. Eligibility

You must:

  • Be at least 18 years old
  • Have the legal authority to bind a business/organization if signing up on its behalf
  • Provide accurate and complete registration information

You are responsible for all activity under your account.

3. Accounts and Security

You agree to:

  • Keep your login credentials secure
  • Notify us promptly of any unauthorized use of your account
  • Ensure that any users you invite (employees, staff, or members) comply with these Terms

We are not responsible for losses caused by unauthorized access resulting from your failure to safeguard credentials.

4. Acceptable Use

You agree not to:

  • Use the Services for unlawful, fraudulent, or abusive purposes
  • Send unsolicited, misleading, or illegal SMS/email
  • Upload or transmit malicious code
  • Attempt to bypass usage limits, billing, or access controls
  • Reverse-engineer, copy, or interfere with the Services’ security

We reserve the right to suspend or terminate accounts that violate these Terms.

5. Communications (Email & SMS)

By using messaging features, you acknowledge:

  • You are responsible for obtaining lawful consent from recipients
  • Delivery depends on third-party providers (email/SMS providers and telecom carriers)
  • We do not guarantee delivery, timing, or receipt of messages

You agree to comply with applicable laws, including Canada’s Anti-Spam Legislation (CASL).

6. Subscriptions, Billing, and Payments

Certain features may require a paid subscription or one-time purchases.

By purchasing a paid plan, you agree that:

  • You authorize us (or our payment processor) to charge applicable fees using your selected payment method
  • Fees are non-refundable unless required by law or explicitly stated otherwise
  • Subscription fees are billed in advance on a recurring basis (e.g., monthly or annually), unless otherwise specified
  • Usage-based features (including, but not limited to, SMS or messaging credits) are consumed as used and may be subject to availability limits
  • Failure to pay may result in suspension or termination of Services

7. Currency, Exchange Rates, and Usage-Based Pricing

  • Prices are generally displayed and billed in Canadian Dollars (CAD) unless otherwise stated
  • Certain usage-based features (such as SMS or messaging services) rely on third-party providers that charge ClientMate in United States Dollars (USD)
  • Where applicable, usage-based pricing may be pegged to the underlying provider cost in USD and converted to CAD using an exchange rate determined by ClientMate at the time of billing
  • To maintain pricing stability and service continuity, ClientMate may apply exchange-rate protections, such as minimum conversion rates or periodic rate adjustments, rather than real-time currency conversion

8. Legacy and Promotional Pricing

  • Some customers may be eligible for legacy, promotional, or matched pricing based on prior agreements or early adoption of the Services
  • Such pricing reflects the underlying provider cost at the time of agreement and remains subject to reasonable exchange-rate adjustments when billed in CAD
  • ClientMate reserves the right to adjust CAD-denominated charges for usage-based services to account for significant currency fluctuations, changes in provider pricing, or operational costs, while maintaining good-faith alignment with the original pricing intent

9. Free Plans and Trials

We may offer free plans or trials at our discretion. These may include limitations and may be modified or discontinued at any time.

10. Data and Privacy

You retain ownership of data you upload or input into the Services.

By using the Services, you grant us permission to store, process, and transmit your data as necessary to operate the Services and to improve them using aggregated/anonymized data.

Your use is also governed by our Privacy Policy.

11. Intellectual Property

The Services, including software, branding, design, and content, are owned by us or our licensors and are protected by applicable laws.

We grant you a limited, non-exclusive, non-transferable license to use the Services during your subscription.

12. Third-Party Services

The Services may integrate with third-party tools (e.g., scheduling platforms, payment processors, SMS/email providers).

We are not responsible for third-party services’ availability, reliability, or actions. Your use of third-party services is subject to their terms.

13. Service Availability

We strive to keep the Services available but do not guarantee uninterrupted or error-free operation. Maintenance, updates, and outages may occur.

14. Termination

You may cancel your account at any time.

We may suspend or terminate your account if:

  • You violate these Terms
  • Payments are not made when due
  • Required by law or to protect the platform and its users

Upon termination, access ends and data may be deleted according to our retention practices and legal obligations.

15. Disclaimer of Warranties

The Services are provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties, including merchantability, fitness for a particular purpose, and noninfringement.

16. Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages.

Our total liability for any claim related to the Services will not exceed the amount you paid us in the 12 months prior to the event giving rise to the claim.

17. Indemnification

You agree to indemnify and hold us harmless from claims arising from: (a) your use of the Services, (b) your communications to clients, (c) your violation of laws or third-party rights.

18. Governing Law

These Terms are governed by the laws of the Province of Manitoba and the laws of Canada, without regard to conflict-of-law principles.

19. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated in the Services or by email. Continued use after changes means you accept the updated Terms.

20. Contact

Questions about these Terms? Contact us:
ClientMate
Email: clientmate.ca@gmail.com
Website: https://client-mate.ca